Verde Energy Sales Agents

Our Door-to-Door Program: What to Expect From Sales Agents

One of the ways we connect with potential customers is by using door-to-door sales agents. If you see an agent in your neighborhood, he or she will probably come knocking on your door to offer you a convenient way to switch from your current energy provider to Verde Energy. Here's some information that should help.

Verde Representative

How to Verify an Authentic Verde Energy Door-to-Door Agent

Authentic Verde Energy door-to-door agents will have:

  1. Clothing (shirt or jacket,) with clearly identifiable and visible Verde Energy logo
  2. Name badges with photo, vendor ID number, and agent badge ID number

To verify the identity of an agent who comes to your door, call 1-800-388-3862. Tell us the vendor ID number and agent badge ID number and we can confirm the status of the agent.

Verde Energy door-to-door agents are trained to be professional, polite, and knowledgeable about our products and services. While they may ask questions and provide answers, here are a few things door-to-door agents should never tell you, no matter what energy provider they represent.

Things Energy Provider Agents Should Never Tell you:

“I promise you’ll save money if you switch.”

Be wary of savings claims and promises of lower energy rates or discounts if you switch. You’ll need to compare detailed information about any proposed new rate plan with your current plan before you can have a clear idea about potential savings.

“I’m here from the utility to check your bill.”

No one from the utility will ever knock on your door to check your bill. If somebody says this, consider it a red flag.

"Don’t worry, just sign here."

Never sign any document without reading it thoroughly, including the fine print. Your signature on a document will be interpreted as an agreement to switch, even if that’s not what you intend.

“You have to switch because your current energy provider is going out of business.”

No legitimate sales agent will ever claim that your current energy provider is going out of business or has been sold to another energy provider.

“Your current energy provider is raising rates.”

Door-to-door sales agents can’t possibly know what rate you’re being charged by your current energy provider or if your rate is increasing.

"You have to sign because of regulatory changes."

You will never have to sign a document of any kind on your doorstep because of a regulatory change. If a regulatory change ever affects you, you will receive an official communication about the change from your public utility commission.

“My supervisor is going to call you to make sure I did a good job. Just say yes.”

Never just say yes when somebody calls. Normally, any kind of follow-up call will be from an energy provider making sure that you actually want to switch from your current provider to them or conducting quality assurance. Listen to all phone calls carefully, answer honestly and don’t hesitate to ask questions.

If you’ve had an experience with one of our Verde Energy door-to-door agents that you’d like to share, please provide feedback to us directly at service@verdeenergy.com. Feedback helps us improve the quality of our service and your experience as a Verde Energy customer.

Furthermore, we are committed to ensuring that our door-to-door agents are providing the highest quality service.

While we monitor these agents, we welcome your input into whether they are acting in a professional manner and in compliance with the standards we set for them. If any of our agents are acting in a way that is inappropriate or bothersome to you or that you think violates any law or regulation, we want to know about it immediately so that we can investigate the problem and fix it.

Please help us by communicating with us if you encounter any problems with our agents.

Our Mission

Verde Energy is committed to providing consumers with a high value 100% renewable energy offer and outstanding customer service.