There are certain things that a representative should never say. If they say any of the following, consider it a red flag.

“You’ll save money by switching electric suppliers.”
Consumers should be leery of claims that they can save by switching. The only way to know that for sure is to compare the energy plans being offered by suppliers in your area to the plan you currently have.

“I’m with the utility company.”
Sales agents aren’t representatives for the utility company. They work for the electric supplier. If someone knocks at your door saying they are from the utility company or that they need to check your bill don’t provide them with any documentation. Ask them for identification and call us to report the incident.

“Your current provider is going out of business so you have to switch.”
Our representatives, and all other legitimate professionals, will not claim that a provider has gone out of business. They also won’t claim a provider has been bought out or acquired by another company.

“Your current supplier is raising electric rates.”
A door-to-door representative will not have the knowledge to make this claim since they don’t know your current rate, and they have no way of knowing if the rate is increasing.

“There have been regulatory changes, so you need to sign this paperwork.”
No one should come to your door requesting a signature due to regulatory changes. The public utility commission will send an official notice if there’s a regulatory change.

“If my supervisor calls tell them I did a good job.”
A supervisor may call you if you opted to switch suppliers. However, this call is to verify that you did in fact request the switch. If they ask about the representative’s performance, it’s important to provide your honest opinion. You can also use the opportunity to ask questions.

It’s also important to remember that signing a document could result in a provider switch, even if that wasn’t your intention. Never provide a signature unless you’ve read a document entirely and fully understand the terms of agreement. 

How to Be Added to a Do Not Call List

If you prefer not to receive outbound telemarketing calls, there are two ways to register for the Do Not Call list. You can call 1-888-382-1222 from the phone number you want added. You can also register a phone number online at donotcall.gov. If you register online, a registration email will be sent that must be addressed within 72 hours.

More Information on Verde Energy Sales Channels

If you would like more information about our telemarketing or door-to-door sales channels, we’re happy to answer your questions. Please see the contact information below to speak with a Verde Energy representative.

Tell Us about Your Experience

At Verde Energy we are always striving to improve. An important way of doing that is through community interaction. If you’ve interacted with a Verde Energy door-to-door representative or spoken with a telemarketer, we’d love to hear about your experience.

You can share your experience and provide feedback or suggestions by contacting us directly at customercare@verdeenergy.com. We appreciate you taking the time to tell us about your experience and truly value your opinions. Your feedback helps us improve our customer service so that it meets the highest standards.

We continuously train and monitor our door-to-door and telemarketing representatives; however, customer input is a vital part of ensuring professionalism at all times. If you feel that a representative was acting unprofessionally or in violation of regulations, please let us know immediately. We take these complaints seriously and will investigate the matter to correct any issues.