At Verde Energy USA, we are committed to protecting your privacy as a visitor to our web site (our “Site”), as an applicant for service and as a customer. The following disclosures describe our privacy practices applicable to the personally identifiable information of our visitors, applicants for service and customers. This disclosure statement takes the place of all previous notices or statements of Verde Energy USA involving privacy and use of consumer information and is subject to change at any time.
This Policy applies to all visitors to our Site, applicants for service and customers. This Policy applies to Verde Energy USA, Inc. and all of its affiliates, including Verde Energy USA Illinois, LLC, Verde Energy USA Maryland, LLC, Verde Energy USA Massachusetts, LLC, Verde Energy USA New York, LLC, Verde Energy USA Ohio, LLC, and Verde Energy USA Texas, LLC (collectively, “Verde Energy”).
WHEN YOU ACCESS OUR SITE, APPLY FOR SERVICE OR BECOME A CUSTOMER, YOU AGREE TO THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, YOU SHOULD DISCONTINUE ACCESSING OUR SITE AND CEASE USING OUR SERVICES.
INFORMATION WE COLLECT
We collect, retain, and use personally identifiable information about you when we reasonably believe that it will help us in the conduct of our business or the provision of products, services, and other opportunities to you. We collect personally identifiable information voluntarily provided by you, such as when you sign up for one of our products, request further information, or send us an e-mail. This information may include your name, postal/service address, previous address, utility account number, social security number, telephone number, e-mail address, birthdate, and credit information, as well as the content of the request. We may also collect information about you from several other sources, including information about your transactions and experiences with us (for example: account balances, account activity and usage, and payment history), and information we receive from consumer reporting agencies and other outside sources (for example: creditworthiness, credit history, and employment verification).
HOW WE USE THE INFORMATION WE COLLECT
Verde Energy uses the information it collects to allow us to provide the products and services you have chosen and to manage and develop our business and operations, including:
- Establishing, managing and terminating business relations with you;
- Reviewing the products and services that we provide to you;
- Obtaining credit approval;
- Informing you of our products and services other than those that you have specifically requested;
- Informing you of products and services that carefully-selected third parties offer that may be of interest to you;
- Responding to your comments or requests for information;
- Protecting us against error, fraud, theft and damage to our goods and property;
- Enabling us to comply with applicable law or regulatory requirements; and
- Any other reasonable business purpose.
At times, Verde Energy may share this information with third parties that are performing these services for Verde Energy. We require that the third parties hold the information we provide them in confidence. We also require that the third parties not use the information for any purpose other than the particular purpose for which the information is provided.
Verde Energy reserves the right to share your personally identifiable information with third parties or to use your IP address, device or server to identify you if we believe such action is necessary in order to (1) conform with the requirements of the law or to comply with legal process served upon us; (2) protect or defend our legal rights or property or our users; or (3) investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or violations of the terms and conditions of using our Site.
In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of the assets owned or controlled by Verde Energy, our parent or any subsidiary or affiliated entity are sold, assigned, or transferred, your personally identifiable information may be among the transferred assets.
Unsubscribe: You may unsubscribe from receiving future commercial communications from us by clicking the "unsubscribe" link included at the bottom of any marketing emails we send, or by emailing us or writing to us as provided in the last section of this Policy. However, we reserve the right to send you transactional or informational communications such as customer service communications in connection with the products you have purchased or with respect to changes to our Site or this Policy.
Push Notifications: If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
COOKIES AND OTHER INFORMATION
If you do not wish to participate in interest based advertising via third party advertising networks as described below, or to opt out of the use of certain tracking technologies, go to:
http://www.networkadvertising.org/managing/opt_out.asp or http://www.aboutads.info/choices/
and follow the simple opt-out process. A couple of important notes about this opt-out tool: (1) it includes all the advertising networks that we may work with, but also many that we do not work with; and (2) it may rely on cookies to ensure that a given advertising network does not collect information about you ("Opt-out Cookies"). Therefore, if you use or buy new computer equipment, change web browser or delete these Opt-out Cookies, you may need to perform the opt-out task again.
RESPONSE TO “DO NOT TRACK” REQUESTS/SIGNALS
At the present time, Verde Energy does not respond to or process “do not track” or similar technical requests not to be tracked.
DATA SECURITY AND RETENTION
Verde Energy uses industry standard technological security measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, or disclosure. Verde Energy uses SSL encryption to help prevent unauthorized access to personally identifiable information you transmit to our Site.
While Verde Energy takes the issue of protecting your personally identifiable information seriously, you should exercise discretion in what information you disclose and/or transmit to our Site. Verde Energy cannot guarantee that information sent over the Internet is fully secure, and therefore the transmitted information may be intercepted by others before it reaches Verde Energy. If you are concerned about sending information to Verde Energy over the Internet, please send the information by mail or call us to make other arrangements. Verde Energy is not responsible for the security of information sent over the Internet.
LINKS TO OTHER SITES
PRIVACY OF CHILDREN’S INFORMATION
Our Site is not directed to children. We do not sell products or services for purchase by children under the age of 13. We do not knowingly collect personally identifiable information from children. We encourage parents to monitor their children's use of the Internet.
Verde Energy may from time to time make changes to this Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personally identifiable information. We will post any revised version of this Policy on our Site. Any changes will be effective on the effective date stated in the revised Policy.
Verde Energy USA, Inc.
101 Merritt Seven Corporate Park, Second Floor
Norwalk, CT 06851